What to Know About Your Booking
- It's a Short-Term Stay: This agreement is for a temporary stay, not a tenancy. You won't gain any tenant rights.
- Rates Can Change: Our prices might change, but not after you've booked and we've confirmed it in writing.
- No VAT: We're not VAT registered, so you won't see VAT on our prices.
- Booking Age: You need to be 18 or older to book.
- Confirming Your Booking: Your booking is official once we send you our Booking Confirmation email.
- Check-in/Check-out: You can usually check in after 3 PM and need to check out by 10 AM on your last day. If you're going to be very late checking in (after 10 PM on arrival day) and don't tell us, we might assume you've canceled.
- Extending Your Stay: Want to stay longer? We'll do our best to accommodate you, but it depends on availability.
- Occupancy Limits: Please stick to the maximum number of guests allowed in your apartment. We might have to charge for extra apartments or ask additional guests to leave if limits are exceeded for safety reasons.
Paying for Your Apartment
- Direct Bookings: If you book directly with us, we need full payment at least 28 days before you arrive.
- Late Payment: If we don't receive full payment on time, we might cancel your booking, and any deposit paid could be forfeited. Late payments will incur interest charges.
- Leaving the Apartment Tidy: We expect the apartment to be left in good shape – rubbish in bins, dishes washed. If extra cleaning is needed, we'll charge an Additional Charge.
- No Smoking: Smoking is strictly forbidden inside our apartments. If we find evidence of smoking, there's a £100 cleaning charge.
- No Drugs: Any evidence or suspicion of illegal drug use will be reported to the police, and you'll be asked to leave immediately.
- Housekeeping: We don't offer daily housekeeping, but it can be arranged for an Additional Charge. Linens and towels are provided, but please don't take them from the property.
- Honest Bookings: Any booking made under false pretenses will lead to forfeiture of payments, and you won't be allowed to check in.
- No Pets: We love animals, but pets aren't allowed in our apartments.
Damage & Security Deposit
- Inspect on Arrival: Please check your apartment within three hours of check-in. If we don't hear otherwise, we'll assume everything is in good condition, and you accept it as such.
- Your Responsibility: You're responsible for any damage (beyond normal wear and tear) to the apartment or its contents during your stay. This includes any loss of rental income due to damage.
- Security Deposit: We might take a security deposit (or pre-authorize your card) to cover potential damages. This deposit will be returned in full once you check out and the apartment is in good order. If there's damage, we'll use part or all of the deposit to cover costs and administration fees.
- Additional Charges: These can include charges for extra cleaning, damage, or other items specified in your booking or our terms. You authorize us to charge your booking card for these, up to a pre-authorized amount (usually £100 to £500). If charges exceed this, we'll invoice you. Unpaid additional charges within 14 days will incur a £50 administration fee.
Changes & Cancellations
- Changes by Us: In rare cases, we might need to change or cancel your booking. We'll tell you as soon as possible and offer alternatives. If our alternatives don't work for you, we'll refund your money within 14 days. We're not responsible for cancellations due to "force majeure" (events beyond our control like natural disasters or industrial disputes).
- Changes by You: We'll do our best to accommodate any changes you want to make to your booking, subject to availability.
- Cancelling Your Booking:
- If you cancel in writing 28 days or more before your arrival, there's no fee, and your deposit will be refunded (unless otherwise stated when you booked).
- If you cancel within 28 days of your arrival or are a no-show, the total price of your reservation will be charged. No refunds for no-shows.
Our Responsibility (and Yours)
- Personal Safety: We're not liable for death or personal injury unless it's our fault.
- Electrical Appliances: Use appropriate adaptors for non-UK plugs to avoid fire risks. Always turn off heated appliances when not in use or leaving the apartment.
- Your Property: Please safeguard your belongings. We're not responsible for damage or loss unless it's due to our negligence. Cars are parked at your own risk.
- Left Behind Items: We'll keep lost property for one week, or we can forward it to you at your expense.
- Service Interruptions: We can't be held responsible for unexpected interruptions to services like gas, water, or electricity, or for noise from maintenance work, unless it makes the accommodation unusable.
- Our Liability Limit: Our total liability to you is limited to the cost of your reservation.
- Descriptions & Photos: Our apartment descriptions and photos are for illustration. We do our best to ensure accuracy, but don't guarantee they're exact.
Keys & Access
- Keys Provided: You'll receive one set of keys. If you lose them, let us know immediately; we'll have the locks changed and charge you for it.
- Locked Out? If you lock yourself out and need our help to get back in, there will be an Additional Charge.
- Our Access to the Apartment: We keep spare keys and may enter the apartment for scheduled services, maintenance, inspections, or emergencies. We'll try to contact you beforehand.
- Check-out: Please leave keys in the designated key safe (or where you found them) and ensure the apartment is locked. Lost keys will incur an Additional Charge.
- Security: Always lock the apartment when you're not in it and keep keys safe from loss or theft.
Internet & Maintenance
- Wi-Fi: Wireless broadband internet is usually available, but we can't guarantee uninterrupted service due to various factors. It's not a contractual provision. We're not responsible for any damage to your computer or data security over the internet. Please keep usage within normal limits (generally 2GB download per day).
- Maintenance Call-Outs: If you report a faulty appliance that turns out to be working fine but wasn't operated correctly (and instructions were provided), we reserve the right to charge for the maintenance call-out as an Additional Charge.
Your Obligations During Your Stay
To ensure a comfortable and safe environment for everyone, please adhere to these conditions:
- No Pets: Please don't bring any animals, insects, birds, or reptiles without our explicit permission.
- Child Safety: If you have small children, please provide all necessary childproofing equipment.
- Insurance: Don't do anything that could void our insurance policy or increase premiums.
- Respectful Conduct: Please don't cause a nuisance or annoyance to us or neighboring properties. No illegal or immoral activities. Be mindful of noise, especially between 11 PM and 7 AM.
- Departure Condition: Leave the apartment clean and in good repair. You'll be charged (as an Additional Charge) for any broken, lost, or damaged items beyond reasonable wear and tear.
- Residential Use Only: The apartment is for private residential use, not for business.
- No Alterations or Repairs: Please don't make any changes or attempt repairs.
- No Subletting: You cannot assign, sublet, or share possession of the apartment.
- Protect Contents: Don't sell, loan, or dispose of any of the apartment's contents.
- Exterior Etiquette: Don't hang items like flower pots, clothes, or other articles on the outside of the property.
- Plumbing Care: Don't block sinks, baths, or toilets, or allow them to overflow. Report any issues immediately.
- Window & Door Security: Keep entrance doors and windows closed and locked when not in the apartment or during bad weather.
- Ventilation: Prevent condensation by keeping the property adequately ventilated and heated. Always switch on extractor fans in bathrooms.
- Cooking: Use the cooker fan while cooking.
- No Flames: Absolutely no candles, BBQs, fireworks, or flammable items. Evidence of these will result in forfeiture of your damage deposit plus cleaning costs.
- No Lock Changes: Don't change any locks or make duplicate keys.
- Report Problems: Notify us as soon as possible of any plumbing, electrical, general problems, or damage. Don't try to fix them yourself.
- Personal Property Insurance: Please ensure your personal property is properly insured to its full replacement value.
- Equipment Use: Use all provided equipment according to its instructions and only for its intended purpose.
- Valuables: Don't leave valuable personal possessions visible to outsiders.
- No Ball Games: Ball games are not allowed inside or on the grounds of the apartment.
- Occupancy Limits: The number of people staying must not exceed the maximum allowed for your booked apartment.
- Cleaning Products: Use any supplied cleaning products strictly according to instructions and keep them out of reach of children. We aren't liable for misuse.
- No Portable Cooking: Do not install any portable cooking appliances or camping stoves.
- Respect Our Staff: Please behave respectfully towards our staff.
- Indemnity: You agree to compensate us for any claims, liabilities, losses, or costs we incur due to your use or misuse of the apartment (except for personal injury or death caused by our fault).
Ending Your Agreement
- Immediate Termination by Us: We can end this agreement immediately if you don't pay your accommodation fee on time or if you breach any of these terms and conditions. We can also terminate if you become bankrupt.
- Termination by Us (Notice): We can also end this agreement at any time for any reason by giving you reasonable written notice.
- Vacating the Property: At the end of your stay, please return all keys and leave the property empty.
Health and Safety
- Safe Environment: Keep the apartment free of hazards to ensure safety for everyone, including our staff and other guests.
Data Protection
We collect necessary personal data to manage your booking and comply with legal requirements, always following the Data Protection Act 1998. Your data is used only for this agreement and isn't shared with third parties for other purposes. We may use cookies on our website for monitoring and will ask for your consent.
Complaints
- Let Us Know: If you have any complaints, please notify us as soon as possible (see our contact details below), and we'll do our best to resolve them quickly.
- Written Complaints: If you're still not satisfied, please send your comments in writing to our address below within 14 days of your stay ending. We'll work to resolve it swiftly.
- Booking Agent: You can also complain to the booking agent you used.
Law
- Governing Law: If the property is in England or Wales, English and Welsh law applies, and disputes will be handled by their courts. If the property is in Scotland, Scottish law applies, and disputes will be handled by Scottish courts.